In general, Bones will be transferred into your AppDog account within a minute or so of opening an app. A few offers (e.g., "Sign up for Netflix") require more time. For example, the Netflix offer usually takes a couple of hours to payout. In such special cases, you will be informed of the terms in the offer description.

If you suspect AppDog has made an error, confirm the following:

• I have an active Internet connection.
• I have OPENED the app.
• I have never installed this app (or completed this offer) in the past.
• I have waited at least 10 minutes since opening the app or completing the offer.

Next, use the template below to compose an email to mobilehelp@tapjoy.com (please cc support@appdog.com).

I was not credited by AppDog for completing an offer. Please help! Details below:

App/Offer: [Paste Offer Title Here]
My Device ID: [Paste Device ID Here]

Thanks.

The "Offer Title" is the name of the app you installed or the offer you completed (e.g., "Life is Crime: Get to Level 2").

To get your device ID, please follow these instructions.

If you do not get a response to your email within 72 hours, please contact AppDog again at support@appdog.com.